Return Policy

At LL Benas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your outerwear, we accept returns and exchanges under the following conditions:

1. Return Window
You may return or exchange items within 30 days from the date you receive your order.

2. Condition of Items
To be eligible for a return or exchange, items must be:

• Unworn, unwashed, and in original condition
• With all tags and labels attached
• Returned in their original packaging (if possible)

3. Non-Returnable Items
For hygiene reasons, we do not accept returns on:

• Final sale or clearance items
• Personalized or custom-made products

4. How to Initiate a Return
Please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with detailed instructions on how to send back your item.

5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.

6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by LL Benas.

7. Exchanges
If you wish to exchange an item, please follow the same return process and place a new order for the desired product.