Frequently Asked Questions (FAQ)

Q1: What types of outerwear do you offer?
A: We offer a wide range of outerwear including jackets, coats, vests, windbreakers, and more, designed for various weather conditions and styles.

Q2: How do I choose the right size?
A: Each product page includes a detailed size chart to help you select the perfect fit. If you have any questions, feel free to contact our customer service team at [email protected].

Q3: What materials are your outerwear made from?
A: Our outerwear is crafted from high-quality materials such as wool, nylon, polyester, and cotton blends, depending on the product. Each item’s description specifies the fabric details.

Q4: Do you ship internationally?
A: Currently, we only ship within the United States. We hope to expand international shipping options in the near future.

Q5: What is your return and exchange policy?
A: We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and in original condition with tags attached. Please contact us at [email protected] to initiate a return.

Q6: How can I track my order?
A: Once your order ships, you will receive a confirmation email with tracking information. You can also log in to your account on our website to check your order status.

Q7: How do I care for my outerwear?
A: Care instructions vary by product. Please refer to the care label on each item for specific washing and maintenance guidelines to ensure longevity.